How To Order?
Make it personal with Donche Designs & Events
Use this guide to help you choose your details and prepare your personalisation before placing your order.
Your personal touch
A name, date or meaningful message can make a design feel truly yours. Check your chosen product's description for the personalisation options available for that item.
Choose your wording with the finished design in mind, including any initials, special dates or short messages you would like to include.
Wording, lettering & colours
Follow the options shown on the product page
when selecting your lettering, colours and wording. Available choices can vary
between designs.
Please double-check spelling, capital letters,
punctuation and dates before submitting your details. Write names and messages exactly as you would like them to appear.
Before you order
Review the product description for any wording limits, design requirements and estimated preparation times. Include the
requested personalisation details using the instructions provided for that product.
Planning something special?
Personalisation FAQ
Find answers to common questions below.
1. What personalised products do you offer?
We create a variety of personalised and handcrafted products, including clothing, pet accessories, resin gifts, glass etching and unique items made especially for you.
2. Can I request a completely bespoke design?
Absolutely! We love bringing your ideas to life. Share your inspiration, preferred colours, wording or theme, and we’ll work with you to create something special.
3. What can I personalise on my product?
Depending on the product, personalisation may include names, initials, messages, images, colours and other decorative details.
4. How much do personalised products cost?
Prices vary depending on the product, materials, size and level of personalisation. Contact us for a quote if you have a specific design in mind.
5. How long will my personalised order take?
Production times vary depending on the product, design complexity and current workload. We’ll provide an estimated timeframe when you place your order.
6. Can I provide my own design or image?
Yes! You can share your own ideas, images or design inspiration. We’ll discuss the suitability of your design for your chosen product before proceeding.
7. Can I request a specific colour, size or style?
Of course! Options depend on the product and available materials. Let us know your preferences when enquiring, and we’ll discuss what’s possible.
8. Can I order personalised products as gifts?
Definitely! Our personalised products make thoughtful gifts for birthdays, celebrations, special occasions and everyday surprises.
9. Can I return or exchange a personalised product?
Personalised items may be exempt from cancellation rights for change of mind under UK consumer law, but this does not affect your rights if an item is faulty, damaged or not as described. Please contact us if you have any concerns about your order.
10. How do I place an order for a personalised product?
Browse our available products or contact us with your ideas. We’ll discuss your requirements, confirm the details and guide you through the ordering process.
